Intended for US Audiences Only
Frequently Asked Questions
Takeda's Hematology Support Center (HSC) is a dedicated team to help assist eligible patients who have been prescribed Takeda hematology products with information, guidance, and resources regarding their treatment.
HSC offers a range of services to assist patients prescribed Takeda hematology products, including:
Personalized product support
Copay assistance*
Disease education
and support
Insurance worksheets
and guides
*IMPORTANT NOTICE: The Hematology Support Center CoPay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-888-229-83791-888-229-8379. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.
Our team is specially trained to help your patients access their prescribed Takeda hematology therapies.
Tap to learn about each team member
Case Managers (CMs)
Patient Access Managers (PAMs)†
Healthcare Educators (HCEs)
As the first point of contact at HSC, CMs can:
PAMs are insurance experts trained to help your patients address potential access challenges with their prescribed Takeda hematology treatment. PAMs can:
†PAMs were previously named Reimbursement and Access Managers (RAMs).
HCEs provide your patients with health education support. HCEs can:
Our HSC Case Managers (CMs) are only a phone call away and are here to help your patients enroll in the program. They can walk patients through our online enrollment portal, or help them enroll over the phone, or by fax or mail.
As soon as your patients are enrolled, HSC can start providing them with information and personalized resources to help them when prescribed a Takeda hematology product.
Tell your patients about HSC. Share HSC at a Glance with them. It's a one-page guide that lets patients know about all the support HSC has to offer.
Hematology Support Center (HSC)
HSC is a free product support program offered to patients prescribed a Takeda hematology therapy. With HSC, your patients have a team to guide them at every step of their Takeda treatment journey. In addition, HSC can provide your office with insurance and access education, including information related to prior authorizations, appeals, and billing and coding.
The HSC team is available Monday through Friday, 8:30 AM to 8:00 PM ET. Call us at
Find out how HSC supports patients.
Learn about the types of resources that HSC can provide your office.
The HSC team includes Healthcare Educators (HCEs) who can help educate patients on their condition and prescribed Takeda treatment. HCEs can also provide assistance in Spanish, if needed.
If your patient's insurance plan does not cover their prescription, HSC team members can offer assistance. Patient Access Managers (PAMs)* are specially trained to help your patients address complex coverage issues and barriers to treatment access.
You can learn more about PAMs and how they can help your patients herehere. You can also call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at
*PAMs were previously named Reimbursement and Access Managers (RAMs).
The patient enrollment process for HSC is very simple and does not require you or your office to be involved. Patients can enroll in HSC in a few simple clicks through our convenient online enrollment portal. You can share the HSC enrollment portal with your patient here.
If your patient prefers, they can enroll by calling HSC and speaking with one of our Case Managers (CMs). CMs are standing by and ready to assist you and your patients Monday through Friday, 8:30 AM to 8:00 PM ET, at
HSC provides copay assistance to eligible patients with commercial insurance. With copay assistance, 100% of qualified out-of-pocket expenses may be covered up to the program maximum.*
You can find more information about Takeda's HSC CoPay Assistance Program here, or you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at
*IMPORTANT NOTICE: The Hematology Support Center Copay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-888-229-83791-888-229-8379. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.
