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Frequently Asked Questions
Find answers to your questions about the Hematology Support Center (HSC) support services and resources.
HSC is a free product support program offered to patients prescribed a Takeda hematology therapy. HSC is here to guide your patients at every step of their Takeda treatment journey. In addition, HSC can provide your office with insurance and access education, including information related to prior authorizations, appeals, and billing and coding.
The HSC team is available Monday through Friday, 8:30 AM to 8:00 PM ET. Call us at
Find out how HSC supports patients.
Learn about the types of resources that HSC can provide your office.
If English is not your patient's preferred language, we can communicate with them over the phone using a translation service.
If your patient's insurance plan does not cover their prescription, HSC team members can offer assistance. Patient Access Managers (PAMs) are specially trained to help your patients address complex coverage issues and barriers to treatment access.
You can learn more about PAMs and how they can help your patients herehere. You can also call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at
The patient enrollment process for HSC is very simple and does not require you or your office to be involved. Patients can enroll in HSC in a few simple clicks through our convenient online enrollment portal. You can share the HSC enrollment portal with your patient here.
If your patient prefers, they can enroll by calling HSC and speaking with one of our Case Managers (CMs). CMs are standing by and ready to assist you and your patients Monday through Friday, 8:30 AM to 8:00 PM ET, at
HSC provides co-pay assistance to eligible patients with commercial insurance. With co-pay assistance, 100% of qualified out-of-pocket expenses may be covered up to the program maximum.*
You can find more information about Takeda's HSC Co-pay Assistance Program here, or you can call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at
*IMPORTANT NOTICE: The Hematology Support Center CoPay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-888-229-83791-888-229-8379. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.
HSC is not a pharmacy, but works with specialty pharmacies to coordinate handling, storage, and distribution requirements for your patient's prescribed Takeda hematology treatment.
HSC provides product information, coding, resources, and more for Takeda hematology products. You can find it all here.
You can find information about the PA process and how HSC may help here.
In addition, HSC Patient Access Managers (PAMs) are experts specially trained to help your patients address potential access challenges with their prescribed Takeda hematology treatment. They can also provide your office with insurance and access education. Find out how to request assistance from a PAM near you here.
You can find information about the appeals process and how HSC may help here.
In addition, HSC Patient Access Managers (PAMs) are insurance experts trained to help your patients address potential access challenges with their prescribed Takeda hematology treatment. They also work one-on-one with your office by providing insurance and access information and tools when barriers to treatment arise. Find out how to request assistance from a PAM near you here.
An LMN/SMN is a critical component of appealing a coverage denial. The LMN/SMN is the prescribing physician's opportunity to present all of the rationale for why a certain Takeda hematology product is clinically necessary for your patient.
HSC provides sample Letters of Medical Necessity for specific Takeda hematology therapies. You can find them by visiting the Product Information and Coding section.
Getting an HSC benefits verification started for your patient is easy:
1. Simply fill out, sign, and fax the enrollment form.
2. Fax the completed form along with a copy of the front and back of your patient's insurance and benefit management cards.
3. Fax to 1-866-467-7740.
A typical benefits verification will take approximately 24 hours to complete. Keep in mind, this may vary from patient to patient.
If your patient is facing a loss of insurance, HSC is here to help answer their questions and concerns.
HSC Patient Access Managers (PAMs) are insurance experts trained to help your patients address potential access challenges with their prescribed Takeda hematology treatment. They also work one-on-one with your office by providing insurance and access information and tools when barriers to treatment arise. Find out how to request assistance from a PAM near you here, or call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at
If your patient is on a public plan, such as Medicare, Medicaid, or another governmental program, and has questions about getting access to their Takeda treatment, direct them to the following resources:
If your patient is uninsured, we may be able to connect them to programs that can help. Depending on their eligibility, these may include government programs or other types of assistance for the uninsured, including programs such as Takeda’s Patient Assistance Program (PAP). PAP provides medication at no cost to eligible patients who are prescribed a Takeda hematology treatment.
To learn more about PAP, and other assistance programs, call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379.1-888-229-8379. You can also download the application for PAP here.
PAMs are insurance experts trained to help your patients address potential access challenges with their prescribed Takeda hematology treatment. They also work one-on-one with your office by providing insurance and access information and tools when barriers to treatment arise. Find out how to request assistance from a PAM near you here.
