Takeda Hematology Support Center

New name, same level of support.

Starting June 3, 2024, Takeda’s Hematology Support Center (HSC) will become Takeda Patient Support. Patients enrolled in HSC will automatically be enrolled into Takeda Patient Support.

Intended for US
Audiences Only
Frequently Asked
Questions
Patient Site

Intended for US
Audiences Only
Frequently Asked
Questions
Patient Site

Intended for US Audiences Only
Frequently Asked Questions
Patient Site

Takeda's HSC offers co-pay assistance to eligible patients with commercial insurance

If your patient is commercially insured and eligible, Takeda's HSC Co-Pay Assistance Program may cover 100% of eligible out-of-pocket costs related to your patient's Takeda hematology treatment for which there is a co-pay.* Co-pay costs may include expenses such as deductibles and coinsurances, up to the program maximum.

HSC will let your patient know if he/she qualifies.

To find out if your patient is eligible, a benefits verification is needed.

The maximum co-pay assistance available per calendar year is $20,000. If your patient reaches the Program maximum before the end of the year, Takeda will help them identify programs and resources that may provide them with additional assistance with access to their prescribed Takeda therapy.

If your patient is uninsured or experiencing a gap in therapy, HSC can direct your patients to programs that may help. Call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379.

Getting an HSC benefits verification started for your patient (if needed) is easy:

Simply fill out and sign the enrollment form.

English enrollment form

Spanish enrollment form

Fax the completed form along with a copy of the front and back of your patient's insurance card(s).

Fax to 1-866-467-7740.

Does your patient need help getting their Takeda hematology treatment?

If your patient is uninsured, Takeda’s Patient Assistance Program (PAP) may be able to help. PAP provides medication at no cost to eligible patients who are prescribed a Takeda treatment. To learn more, call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-83791-888-229-8379. You can also download the application for PAP below.

PAP application

Hematology Support Center (HSC)

Frequently asked questions

I need to start a benefits verification for my patient. What do I need to do?

Getting an HSC benefits verification started for your patient is easy:

1. Simply fill out, sign, and fax the enrollment form.

2. Fax the completed form along with a copy of the front and back of your patient's insurance and benefit management cards.

3. Fax to 1-866-467-7740.

How long does a benefits verification typically take?

A typical benefits verification will take approximately 24 hours to complete. Keep in mind, this may vary from patient to patient.

My patient is experiencing a lapse or loss of insurance coverage. How can HSC help?

If your patient is facing a loss of insurance, HSC is here to help answer their questions and concerns.

HSC Patient Access Managers (PAMs) are insurance experts trained to help your patients address potential access challenges with their prescribed Takeda hematology treatment. They also work one-on-one with your office by providing insurance and access information and tools when barriers to treatment arise. Find out how to request assistance from a PAM near you here, or call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379 to get connected with a PAM.

My patient is on Medicare or Medicaid. What can they do?

If your patient is on a public plan, such as Medicare, Medicaid, or another governmental program, and has questions about getting access to their Takeda treatment, direct them to the following resources:

Medicare

The Centers for Medicare and Medicaid Services (CMS)

Veterans Health Administration

My patient is uninsured. How can HSC help?

If your patient is uninsured, we may be able to connect them to programs that can help. Depending on their eligibility, these may include government programs or other types of assistance for the uninsured, including programs such as Takeda’s Patient Assistance Program (PAP). PAP provides medication at no cost to eligible patients who are prescribed a Takeda hematology treatment.

To learn more about PAP, and other assistance programs, call HSC Monday through Friday, 8:30 AM to 8:00 PM ET, at 1-888-229-8379. You can also download the application for PAP here.

How can I connect with my local Patient Access Manager (PAM)?

PAMs are experts who are specially trained to address insurance challenges and work one-on-one with your office when barriers to treatment access arise. Find out how to request assistance from a PAM near you here.

See all FAQs

*IMPORTANT NOTICE: The Hematology Support Center CoPay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Copayment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes you must notify the Program immediately at 1-888-229-83791-888-229-8379. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.