Hematology Support Center
The Hematology Support Center (HSC) is a full-service support hotline designed to assist patients and their providers and staff with reimbursement challenges, treatment access, education requests and other general inquiries about Shire's hematology products.
Our knowledgeable Case Managers provide:
- Live Answers
- Benefits Verification Assistance
- Prior Authorization Assistance
- Appeals Support
- Billing and Coding Expertise
- Resources, Checklists and Templates
Contact us at 1-855-229-7377.
Mon – Fri | 8:30 a.m. to 8:00 p.m. ET
Fax Number: 1-866-467-7740
Download these helpful tools to ensure your patients receive the treatment you recommend.
Patient Consent Form
Download HSC's Patient Consent form, complete and fax to 1-866-467-7740.View
Prior Authorization Checklist
Follow this simple checklist and take the guesswork out of prior authorization and reauthorization paperwork.View
Appeals Reference Guide
A checklist of supporting documents to help prepare your patient's appeal.View
Letter of Medical Necessity (LMN)
A template that can be customized based on your patient's medical history and information to support medical necessity.View
Patient Support Programs
These links provide additional resources that may be invaluable for both you and your patients.
Your patients may be eligible to receive up to $12,000 in CoPay support with Shire's CoPay Assistance Program.Learn More
Free Trial Program
Find out if your patients are eligible to receive free doses of their treatment regimens through our FREEDOM OF CHOICE™ program.See Details
These links are invaluable in helping you and your patients navigate the hematology and insurance landscape.Learn More
SMART START™ Program
Patients denied coverage from a commercial health insurance plan for select hematology products may be eligible for up to 12 months of free medication.Learn More